Check that your mobile has Bluetooth and geolocation permissions turned on. The beacon connects to the app via Bluetooth and uses your geolocation to define a range in which to look for you (if we didn’t do this and it was always looking for a beacon in any location where Bluetooth reaches, it would drain the battery).
With both systems active, when you place your V16 signal, the smartphone will display the “beacon activated” notification. Just tap the notification and the app will open to report your incident.
If you get an error, please contact our support service by writing to infoapp@incidence.eu.