General and operational enquiries
- How do I delete my user account?
- Can I report an incident if I don’t have Internet connection?
- If I turn off notifications and report an incident, how do I turn Incidence on?
- Can I log in from another phone?
- Why do I have a policy expiration notice if I’ve already renewed it?
- Can I add a company car?
- Can I have the same beacon registered on two mobile phones (drivers)?
- I want to use the beacon linked to my Incidence account in another vehicle, what do I do?
- Can I add more than one car?
- I’ve changed insurer, how do I edit my vehicle details?
- Can I report an incident if I don’t have a beacon?
- How do I cancel an incident?
- Can I report a test incident?
- How do I link my beacon?
- Why do you need my vehicle and insurance details?
- I haven’t received the activation message; how do I get it?
- The app doesn’t launch automatically when I turn on my V16 beacon
- Can I use the app without buying a V16 signal or Help Flash?
- Does the app geolocate me at all times?
- Is the app always running or only when it’s being used?
- Which Operating Systems and versions is it compatible with?
- Which phones is it compatible with?
- Is there a maintenance charge for the app?
- Can I link the same beacon to 2 vehicles or temporarily switch from one to another?
- What happens if I change my insurance company?
- Is it compatible with all insurers?