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  1. Incidence UK
  2. General and operational enquiries

General and operational enquiries

  • How do I delete my user account?
  • Can I report an incident if I don’t have Internet connection?
  • If I turn off notifications and report an incident, how do I turn Incidence on?
  • Can I log in from another phone?
  • Why do I have a policy expiration notice if I’ve already renewed it?
  • Can I add a company car?
  • Can I have the same beacon registered on two mobile phones (drivers)?
  • I want to use the beacon linked to my Incidence account in another vehicle, what do I do?
  • Can I add more than one car?
  • I’ve changed insurer, how do I edit my vehicle details?
  • Can I report an incident if I don’t have a beacon?
  • How do I cancel an incident?
  • Can I report a test incident?
  • How do I link my beacon?
  • Why do you need my vehicle and insurance details?
  • I haven’t received the activation message; how do I get it?
  • The app doesn’t launch automatically when I turn on my V16 beacon
  • Can I use the app without buying a V16 signal or Help Flash?
  • Does the app geolocate me at all times?
  • Is the app always running or only when it’s being used?
  • Which Operating Systems and versions is it compatible with?
  • Which phones is it compatible with?
  • Is there a maintenance charge for the app?
  • Can I link the same beacon to 2 vehicles or temporarily switch from one to another?
  • What happens if I change my insurance company?
  • Is it compatible with all insurers?
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